Monitoring & Performance


If disciplinary cases or employee grievances are badly handled, the performance of employees may suffer. Some employees may feel that they have cause to complain to an Employment Tribunal; therefore it is vital that HR staff & managers have a grasp of such procedures which are fundamental in promoting fairness & consistency in the treatment of individuals, whilst complying with legal requirements. This workshop aims to provide participants with knowledge and confidence to deal with disciplinary & grievance situations effectively.

By the end of this course delegates will be able to:

  • Identify employment policies & procedures that could guide managers in dealing with disciplinary issues
  • Describe how they could monitor discipline in the workplace
  • Understanding the legal aspects of the disciplinary procedure
  • To increase confidence in challenging inappropriate behaviour at work
  • Understand the importance of effective record keeping
  • Conduct effective disciplinary investigations & meetings


This practical course is designed to examine the principles of Performance & Development Reviews and how to get the best out of them from everyone’s perspective. When well-planned and thoughtfully integrated they allow employees to understand their role within the organisation, be assessed on the quality of their work, and gain extra support and encouragement when required. However, many managers & supervisors find them challenging and uncomfortable. Participants will be introduced to a range of techniques and approaches to be able to conduct effective & productive reviews: whether to review progress; assess performance; identify training needs or set objectives. It also shows them how to handle difficult situations and convey criticism in a constructive way, as well using recognition and praise to improve performance.

By the end of this course delegates will be able to:

  • Understand the policy & procedure of Performance & Development Reviews
  • Plan & prepare to undertake effective & productive reviews
  • Conduct structured and participative reviews
  • Identify how to set realistic targets/objectives
  • Develop a Personal Action Plan to undertake Performance & Development Reviews


Most Managers recognise that handling individual absence issues can often be complex & potentially sensitive. Sickness absence can cost organisations millions of pounds each year. It has a direct effect on the services that are provided and it directly affects other members of the workforce, who may have to cover the work. Return to work interviews are one of the most widely used and effective tools to assist in short & long term absences. This practical course based on your organisation’s policies & guidelines provides a framework to help Managers apply a consistent approach to monitor, manage & reduce the sickness absence levels of individual employees. The focus will be on creating a healthy workforce, helping employees to return to work, giving them support & developing employee welfare.

By the end of this course delegates will be able to:

  • Identify the costs, effects & reasons for absence
  • Implement the organisation’s absence management policy
  • Recognise the importance of record keeping, absence patterns and preparing for the interview
  • Identify appropriate questioning to gather the required information
  • Develop an action plan to put the learning to practical use in the workplace and be able to undertake effective return to work interviews